Store Policies

Shipping and Returns, Payment Methods, and Privacy Notice

Shipping Policy

We ship USPS anywhere in the world that USPS ships. We are not responsible for package location or delivery after it leaves our hands so please make sure you provide the correct shipping information. All return shipping and any fees will be at the expense of the customer. Our turnaround time right now is 2 days.

Return Policy

We guarantee your satisfaction with your Trailmaster Bareback Pad and or accessories/products. If, for any reason, you are dissatisfied with your product you may return it (clean and in new condition) within 15 Days of purchase for a refund of your purchase price. Please use a protective sheet or blanket when trying your bareback pad for the first time so as to keep in clean and in returnable condition. If the product is returned in dirty/used condition a cleaning fee WILL be deducted from your refund at my discretion. If the product has an issue that we can address we will do so to the best of our ability and return it to you. 

 

You and your horse are important to me. I am always here to answer questions and make sure you are satisfied with your bareback pad. Use the contact page to get in touch with me.

Payment Methods

We take PayPal. If you don't have a PayPal account, we will send you an invoice from PayPal which will collect your payment from there. We are currently in the process of setting up an account with Stripe which is a payment processing company that is a completely secure method of payment using your credit or debit card right from the website with no invoicing required.

Privacy Policy

This privacy notice discloses the privacy practices for Trailmaster Bareback Pads. 

We are the sole owners of the information collected on this site. We only have access to or collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our company, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy. If you share a review or picture with us we may use it on our social media, website or advertising unless you specify that you do not want it used for any advertising purposes or shared. 

You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.

  • Change/correct any data we have about you.

  • Have us delete any data we have about you.

  • Express any concern you have about our use of your data.

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

We keep all of your personal information private. However, if you share a review or picture with us we may use it on our social media, website or advertising unless you specify that you do not want it used for any advertising purposes. We will absolutely respect your wishes and appreciate any and all feedback about our products.

 
 

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Contact

All the pictures shown on this website are taken by ourselves, our affiliates, or our customers and are of actual products that we made ourselves.  We own them and all rights to them. You may not use any of the pictures on this website or the Trailmaster Bareback Pads FB page without permission.