Shipping and Returns, Payment Methods, and Privacy Notice
We ship USPS anywhere in the world at the customer’s cost. We do not add any handling fees above what our cost is for materials or shipping via USPS. Typically we use Priority 2-3 day service and you can expect your package 2 to 5 days of shipping unless we are shipping internationally in which case I cannot tell you how long that will take. We always offer a tracking number after your package is shipped.
We guarantee your satisfaction with your Trailmaster Bareback Pad and or accessories/products, excluding any custom orders. If, for any reason, you are dissatisfied with your product you may return it (clean and in new condition) within 15 Days of purchase for a refund of your purchase price. Please use a protective sheet or blanket when trying your bareback pad for the first time so as to keep in clean and in returnable condition. If the product is returned in dirty/used condition a cleaning fee WILL be deducted from your refund at my discretion. If the product has an issue that we can address we will do so to the best of our ability and return it to you. All return shipping costs are the responsibility of the customer. We do not offer refunds on custom orders of any kind.
We accept PayPal from our website. If you do not use PayPal, contact me with your complete order information and I will send you an invoice from my PayPal business account that will allow you to pay for your order with an alternative credit card other than PayPal.
This privacy notice discloses the privacy practices for Trailmaster Bareback Pads.
We are the sole owners of the information collected on this site. We only have access to or collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our company, other than as necessary to fulfill your request, e.g. to ship an order.
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
See what data we have about you, if any.
Change/correct any data we have about you.
Have us delete any data we have about you.
Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
We keep all of your personal information private. However, if you share a review or picture with us we may use it on our social media, website or advertising unless you specify that you do not want it used for any advertising purposes. We will absolutely respect your wishes and appreciate any and all feedback about our products.